Cancellations:
If you need to reschedule or cancel your appointment, please give us 24 hours notice. There will be a 25% service charge applied to all missed appointments or those cancelled without 24 hours notice.

Punctuality:
To get the most out of your spa experience, we recommend that you arrive 15 minutes before your appointment. That way you will have time to relax beforehand.

All treatments start punctually at the scheduled time. If you are late, there will simply be less time available for your treatment, thus reducing your enjoyment and its effectiveness. There will be no reduction in treatment charges due to late arrival.

Gratuities:
Spa treatments do not include gratuities. In appreciation for outstanding service, gratuities may be given to the staff at your discretion. You may leave a cash tip with your therapist or technician at the end of your session, or if you are paying by cash you may include it with your payment. Gratuities may not be paid with bank or credit cards.

Finally...
We kindly request that you leave your cell phones, pagers and children at home so all guests can enjoy their time at Exhale.